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Dawn Maroney, CEOThe senior healthcare space is in the midst of a massive transformation driven by technological advancements, regulatory changes, and ever-evolving demographics. In this highly dynamic landscape, finding the best Medicare Advantage (MA) plans for seniors care and their lifestyle needs is challenging, with complexities pertaining to various plan components casting a shadow over their healthcare experience.
That’s where Alignment Health Plan comes to their aid leading the industry with a next-generation customer-centric Medicare Advantage platform that transforms the healthcare experience for seniors through its MA plans. Drawing on its mission to offer the best care for all, it unlocks a personalized, end-to-end experience touching every aspect of the senior healthcare journey.
“We serve as a trusted advocate for seniors to design healthcare plans that meet their distinct needs via our platform that allows for understanding members’ needs and exceeding expectations of senior healthcare consumers,” says Dawn Maroney, CEO of Alignment Health Plan
Committed to providing access and health equity in the senior healthcare space, Alignment Health Plan delivers plans and benefits that meet seniors’ diverse requirements. This entails HMO, HMO POS, HMO C-SNP, HMO D-SNP, and PPO MA plans, focusing on service and access, making age a source of confidence where it is celebrated and rewarded.
We serve as a trusted advocate for seniors to design healthcare plans that meet their distinct needs via our platform that allows for understanding members’ needs and exceeding expectations of senior healthcare consumers
Alignment Health Plan has taken proactive measures in crafting targeted supplemental benefits for seniors, realizing that their requirements go beyond the scope of traditional healthcare. One such offering is the 24/7 ACCESS On-Demand Concierge Black Card, a pre-paid debit card that offers members an alignment-driven retail experience with incentives for healthy behavior. Members benefit from seamless access to a dedicated concierge team that facilitates timely appointments, easy communication with physicians, referrals, transportation, benefit inquiries, and in-home meal delivery. They can even get a monthly grocery benefit at CVS, Walmart, and Walgreens.
The firm further provides transportation, fitness memberships, and pet care coverage for hospital stays. Recently, it has introduced the personal emergency response system (PERS) partnership in specific markets that allows seniors who live alone or are at fall risk to request assistance with the push of a button.
Driven to offer quality care, Alignment Health Plan has introduced the CareAnywhere program that leverages dedicated clinical teams to provide a combination of high-tech and high-touch care. These cross-disciplinary teams, including physicians, case managers, social workers, and behavioral health coaches, collaborate to craft personalized care plans. It proactively engages high-risk senior members through ongoing interventions that address health and social needs, ensuring accessible and effective healthcare solutions.
A true testament to the success of Alignment Health, the parent company of Alignment Health Plan, is its overall net promoter score (NPS) of 66, which is significantly higher than the industry average, ranging from 30 to 40, and is comparable to celebrated consumer brands.
With affordability and accessibility at the core, its plans offer preventive services, and 85 percent of members pay zero premiums. Its dedicated team of industry experts places members at the center, promoting higher-quality care that encompasses the financial, physical, and emotional aspects of seniors’ well-being.
“In our pursuit of a new path in senior care, we empower our members to age gracefully and embrace their most vibrant lives, solidifying a commitment to holistic, accessible, and member-centric healthcare,” says Maroney.
