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CareCo HomeCare has been recognized by Eldercare Review APAC Magazine as “Top Senior Home Care Services 2026,” based on our proprietary methodology, reflecting its position in the industry, and is also named among “Top Home Care Services,” reflecting its broader leadership. This profile has been developed by the Eldercare Review APAC research and editorial team based on insights from an interview with Helga Pfanner - Chief Executive Officer, Joel Jerozolim - Chief Operating Officer, Andreas Bisbikos - Senior Director of Operations, Dana Woods - Staffing Administrator Northeast, Allison Krampe - Finance Administrator, Ayus Solanki – Billing Specialist, Heather Logan - Rhode Island Administrator, Jody LaBoeuf -Community Liaison for New London County and Rhode Island, Maryanna Arsenault - Maine Administrator.
How did CareCo HomeCare originate from a personal mission to restore dignity?
One phone call changed everything for Helga Pfanner. The news was stark: her father, newly diagnosed with Parkinson’s disease, was unlikely to return home and would remain in long-term care. When she visited him, he spoke less about his diagnosis and more about the indignities of institutional life, from impersonal meals to being ignored at medical appointments. Watching a prestigious engineer and father of five reduced to invisibility, Pfanner understood that the deeper loss was more than physical decline; it was the quiet erosion of dignity.
Determined to restore that dignity and independence, Pfanner brought her father home. She transformed her living room into a place of care and hired a small team of aides to support him. Friends and neighbours noticed the difference in his quality of life and began reaching out for similar help with their own loved ones.
What began informally, as she helped families one by one, expanded steadily until Pfanner realized that a business framework she had once developed could be adapted to support more families facing the same challenges. That effort grew into CareCo HomeCare, a trusted provider of Top Senior Home Care Solutions, committed to helping seniors and adults remain safe, supported, and independent at home.
“Our care is built around each senior’s lifestyle, preserving their independence and helping them live safely and comfortably at home,” says Pfanner, chief executive officer.
How does CareCo structure individualized, responsive home care plans?
At CareCo, every engagement begins with a thorough in-home assessment that identifies both daily routines and complex care needs. Care plans are structured hour by hour, reviewed every 60 days, and adjusted whenever a change in condition occurs. Whether a client requires a Hoyer lift, a wheelchair-accessible ramp, or assistance clearing a walkway after a snowstorm, the team focuses on practical solutions that help clients remain comfortable and independent at home.
The People behind the Commitment
How does caregiver support strengthen service consistency and quality?
Under Pfanner’s leadership, alongside Senior Director Andreas Bisbikos, the company emphasizes stability and strong support for its caregivers. Employees receive weekly or daily pay options, payroll advances when necessary, and recognition for outstanding service. Consistent communication and responsive management help support retention across a team of more than 300 caregivers selected for honesty, kindness, and a genuine commitment to compassionate care.
The same standards apply regardless of how care is funded. Pfanner emphasizes that Medicaid-funded and private-pay clients are treated with the same level of attention and consistency, supported by individualized care planning and responsive staffing. Caregivers monitor changes in condition closely and communicate updates promptly to maintain continuity of care. Many clients express relief at being able to remain in their homes, while families gain reassurance knowing their loved ones are supported and respected.
Growing Community across States
How has CareCo scaled while maintaining responsiveness and trust?
CareCo’s growth has been driven largely by trust and word of mouth. Families who experienced the company’s support recommended it to others, allowing the client base to expand organically. Today, offices operate across Connecticut, Maine, New Hampshire, Massachusetts, and Rhode Island, with particularly strong growth in Maine and Rhode Island. Responding to evolving community needs, CareCo is also opening adult day centers in Waterford, Connecticut, offering affordable rates, meals, and activities in a welcoming setting.
“Across all our centers, clients can reach us anytime, and caregivers’ updates are handled immediately to keep care steady,” says Bisbikos.
The company maintains responsive support through trained personal care assistants and field technicians who can step in quickly during emergencies or unexpected schedule changes. A recently implemented AxisCare platform helps coordinate care plans, document updates, and maintain communication among caregivers, clients, and management, supporting efficiency while maintaining individualized services.
Today CareCo is recognized as Top Senior Home Care Services 2026 carries the same belief that first led Pfanner to bring care home for her father. By helping seniors remain safely at home, supporting families with responsive care, and preserving dignity at every stage, the company continues to build trust across the communities it serves.
Waterford
Connecticut, 06385, United States
Headquarters :
. ManagementDescription
CareCo HomeCare is a non-medical in-home care provider that tailors support to each individual’s needs. From companion assistance and dementia care to helping clients transition from hospital to home and managing daily activities, the company works to ensure seniors and adults can live safely and independently.
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