Phoenix Medical Management

With decades of experience in the case management practice, Phoenix Medical Management (PhoenixMed) is a premium advisory firm that offers comprehensive case management consultation services and training programs for case management and utilization management. Spearheaded by founders and senior advisors Stefani Daniels, RN, MSNA, CMAC, ACM and Marianne Ramey, RN, ACM, CPUR, the company understands the challenges plaguing the healthcare industry and helps them navigate the complexities of case management processes and transition to an outcome-based model. “There exist a lot of complexities in moving patients out of the hospital,” says Tiffany Ferguson, LMSW, CMAC, ACM, CEO of PhoenixMed. Hospitals are facing staffing shortages, scrutiny of policy compliance, and revenue shortfalls, compromising their ability to provide patient care. To that end, PhoenixMed delivers end-to-end solutions, such as hospital operations, case management evaluations, leadership, strategic planning, education, and utilization review, to help hospitals transform their case management programs. “We help our clients effectively deliver transition of care, prevent hospital readmissions, and ensure patients are going to the next level of care,” explains Marie Stinebuck, MBA, MSN, ACM.

PhoenixMed begins client engagement with a direct call to discuss and understand the clients’ unique challenges. This ranges from concerns around leveraging the full potential of case management departments to supporting leadership development. Next, the team goes onsite, meets the frontline staff, observes their workflows and then performs a full data and qualitative assessment in the hospital by evaluating their processes, operations, and workflows. PhoenixMed will then evaluate the findings against industry benchmarks and provide solutions that are tailored to the community and individual organizational needs. The company also offers leadership development courses for case management directors, frontline staff support, and training on policy compliance. “Ours is not a cookie-cutter model. Instead, we understand our clients’ needs and help them build out their internal infrastructure,” affirms Tiffany.

PhoenixMed’s team of nurses, social workers, and physicians brings decades of experience in the case management space, which really sets them apart from their peers. Leveraging their immense expertise, the company excels in providing efficient case management solutions within the healthcare organization.

Highlighting the same, Tiffany shares a success story wherein the company helped a hospital system relieve its case managers from exhausting work. The case managers had to undertake additional patient discharge tasks as well, which proved to be overwhelming. PhoenixMed helped develop a post-acute care resource center to centralize and handle all the acute care discharge related-tasks. Hospital staff could directly engage with the resource center rather than going through the case management department. This helped the case managers save time on discharge planning so they could focus more on adding value to solving complex cases. Even during the pandemic, when attrition was an issue, the hospital was able to function well with fewer staff.

“PhoenixMed has a track record of delivering tried-and-true, forward-thinking solutions that have yielded tangible outcomes,” says Marie. Needless to say, the company aims to continue advancing the field through education, advisory, and transformation. PhoenixMed also plans to continue its collaboration with national case management boards Case Management Society of America (CMSA) and the American Case Management Association (ACMA). PhoenixMed is also about to launch its new book, ‘A contemporary guide to case management,’ which will be published in partnership with HCPro later this year. “Our mission is to give power back to case managers and advocate for patients through outcome-driven results. We strive to ensure better transition of care, helping patients leave the hospital with the care required and lead a healthy life while staying at home,” concludes Marie.