Stevens & Associates Insurance Agency

Stevens & Associates Insurance Agency acts as a concierge for insurance customers, handholding them from the application process to aftercare while removing the barriers that typically stand in their way of getting appropriate coverage. For these customers, the Medicare insurance realm can be overwhelming and complex, especially if they lack the knowledge to effectively navigate it.

Jason Stevens, CEO of Stevens & Associates, says, “Going through all the steps for someone who doesn’t have an in-depth understanding of Medicare is like asking someone to fix their car on their own with no mechanical knowledge. It’s just unreasonable.”

And yet, that’s the situation many customers find themselves in. Trapped in a maze of complicated systems that change regularly, they’re looking for a guiding hand to ensure they’re not paying bills when they shouldn’t have to. Stevens & Associates solves these problems by providing appropriate guidance, both during the application process and when clients need help making claims. Their clients don’t have to interact directly with physicians, pharmacies, or insurance agents; the Stevens & Associates team handles everything, allowing them to focus on finding the right policy.

A big focus on Medicare underpins much of what Stevens & Associates does, resulting in its reputation as a health insurance specialist for retirees. Education is another aspect prioritized by the company. The team is actively involved in implementing Medicare educational programs for organizations to help employees who are Medicare-eligible as well as retirees. They are a specialist in this niche, but they also help clients tap into supplemental benefits, such as dental and vision coverage.

What sets Stevens & Associates apart is its onboarding process. Typically, if clients receive a policy recommendation and approve it, they have to follow intricate instructions to file a claim, should the need arise. It’s an impersonal experience that often leaves the insured party feeling lost and confused. Stevens & Associates brings a personal approach to insurance, starting with a full interview and consultation between an insurance seeker and one of the company’s advisers. This allows the team to understand specifically what an applicant needs.

Their agents make recommendations, guide the applicant through every step, enroll them in a plan, and provide access to the Stevens & Associates client advocate team that handles issues that may arise with the policy, often before the insurance agent itself can get to them.

Clients receive guidance on their prescription drug plans. The team analyzes and reviews their medication information and submits a comparative analysis annually, ensuring they are on a plan that suits their needs.

This concierge service proved helpful for a recent client who’d been enrolled in Medicare for many years but was diagnosed with cancer. Upon receiving the diagnosis, she discovered she didn’t have the appropriate coverage and was referred to Stevens & Associates.

After analyzing the client’s situation and discovering she would incur over $80,000 in medical bills in the first few months of treatment, the company started looking for alternatives. One of their agents discovered a way to get coverage if they waited just three months until the annual election period to find an appropriate policy. Meanwhile, the Stevens & Associates client advocate team also reached out to the facility where the client was admitted and managed to leverage a grant to allow her to begin treatment until she could get the appropriate coverage.

Personal service at Stevens & Associates is combined with a focus on community support, as the company regularly creates fundraisers for cancer centers or other charities like Feeding America and St. Jude Children’s Hospital. Empowering its clients by ensuring they can always access the coverage they need, Stevens & Associates continues to make an impact.